At Refuel Casino, we care about our players and take responsible gambling seriously. Our main focus is ensuring that playing on our Website remains fun and for entertainment purposes. However, we do understand that in certain situations, players may lose control of their gambling. Gambling must always be for entertainment and should not have a negative impact on your life both financially and socially.

As a result, to help prevent this we have developed these guidelines. We recommend that you go through them and try to incorporate as many of them as possible whenever using our Website’s services.

PROTECTING MINORS

Refuel Casino has a strict policy of protecting minors from engaging in underage gambling. We perform both identification and verification check to validate the age and identity of all our players. We reserve the right to ask for age verification information and/or documents from you at any time and especially if we suspect that a player may be under the legal age.

Only players aged 18 years or over may play at Refuel Casino. If anyone is found to be under the legal age, all bets placed will become null and void, and any winnings forfeited. Other legal implications may also apply.If you are worried that someone underage might be accessing our Website, please inform our Customer Support Team by chat or by emailing [email protected], and we will take the necessary measures.

We also suggest installing and using an internet filtering software on any device with internet access which may be used by minors, such as Net Nanny or Cyber Patrol. This software will provide you with the ability to control and prevent access to inappropriate material to minors including gambling sites, and thus allow you to make our Website unavailable to minors.

Some additional helpful tips which you can implement:

• Do not leave your device unattended when you are active on any casino Website.
• Password-protect your device.
• Do not allow persons underage to participate in any gambling activity.
• Keep your gambling account logins and payment methods out of the reach of children.
• Do not save passwords onto your device/s or write them down.

SETTING LIMITS

Refuel Casino offers its players different tools to help ensure its players only spend the time and money that they can afford. Below you can find an description of the range of limits we offer. You can make use of such limits from your gambling account or if you would like any help, you can contact our Customer Support Team on Live Chat or by emailing [email protected].

DEPOSIT LIMITS

Refuel Casino’s deposit limit helps you control how much money you can deposit over a period of time. You can set daily, weekly and monthly deposit limits on our Website. Once you hit your limit, you will not be able to deposit further until your limit resets.

In order to set a deposit limit, you can go to your Refuel Casino account and find My Profile > Sensible Play Settings where you can set your preferred deposit limit. If you need any help, you can contact our Customer Support Team on Live Chat or by emailing [email protected] with your account information and details of your deposit limit.

SESSION LIMITS

In order for us to help you to control the time you spend on our casino Website we have developed a broad limit system that will allow you to limit your gambling sessions. You can set daily, weekly and monthly session limits on our casino Website. Once you hit your limit, you will not be able to play and bet until your limit resets.

In order to set a session limit, you can go to your Refuel Casino account and under My Profile, go to Limits section of your account where you can set a session limit. If you need any help, you can contact our Customer Support Team on Live Chat or by emailing [email protected] with your account information and details of your chosen session limit.

LIMIT DURATION

Limits are not forever. You can decrease or increase them yourself.

Limits can be decreased and made more stringent immediately by the player or as soon as when Refuel Casino receives the notice from you.

Limits can only be increased and made less stringent only after the lapse of 24 hours from the day on which Refuel Casino receives the notice from you.

LIMIT RESTRICTIONS

Any limits you put in place will apply:

• For all the games offered on Refuel Casino; and
• Across all devices by which Infiniza Limited provides its games to you, so far as possible.

Please note that if you self-exclude from this Website, it will only be applicable on this Website only. If you have another account on our sister brand, we suggest that you self-exclude from that Website too. Alternatively, please contact Our Customer Support Department and they will be happy to help you in setting up your limits across both brands

REALITY CHECK

When you are playing, it easy to become so engaged in the game and to lose awareness of the time spent playing. The reality check pop-up interrupts your play and alerts you at certain time intervals on the amount of time which you have spent playing thus far, your total winnings and losses during such period of time. You will be required to confirm that you have read the message and will have an option to either end your game session or return to your game.

SELF-EXCLUSION

If you would like to take a break from gambling, we offer the option to self-exclude from Refuel Casino for definite or indefinite time period. During the self-exclusion period, you will not be able to gamble on our casino Website and we will not send you any marketing materials. You will only be able to login to withdraw any remaining funds.

In order to self-exclude, click here or you can also go to your Refuel Casino account and under My Profile, go to Self-Exclusion section of your account where you can self-exclude for the required time period. If you need any help, you can contact our Customer Support Team on Live Chat or by emailing [email protected] with your account information and details of your self-exclusion duration. 

Should you wish to increase an existing self-exclusion, you may do so by contacting our Customer Support on Live Chat or by emailing [email protected]. A notice to increase a self-exclusion period is affected immediately upon receipt of communication from you.

A notice to decrease a definite period of self-exclusion is affected only after the lapse of 24 hours from the day on which Refuel Casino receives the notice from you. While a notice to revoke an indefinite period of self-exclusion is affected only after the lapse of 7 days from the day on which Refuel Casino receives the notice from you.

Should you wish to prevent yourself from ever playing on Refuel Casino or from opening an account with us, you are encouraged to contact our Customer Support Team on Live Chat or by emailing [email protected].

Please note that if you self-exclude from this Website, it will only be applicable on this Website only. If you have another account on our sister brand, we suggest that you self-exclude from that Website too. Alternatively, please contact Our Customer Support Department and they will be happy to help you in setting up your limits across both brands.

If you decide to self-exclude from Refuel Casino and you have other accounts with different gambling operators, we recommend you considering extending your self-exclusion to other operators where you hold an account by contacting their respective Customer Support Team. We also recommend to not following any social media accounts that are linked to Refuel Casino or other gambling operators.

PERMANENT ACCOUNT CLOSURE

You also have the option to close your account with us, that means you will no longer be able to play with us or have access to your account ever again. This is a permanent decision that we can’t reverse and is separate from self-exclusion.

Should you wish to permanently close your account, you may do so by contacting our Customer Support on Live Chat or by emailing [email protected].

We encourage you to withdraw your funds before you make this request.

SEEKING HELP AND SUPPORT

If you wish to evaluate whether to seek help for your gambling behaviour or that of someone you know, we encourage you to undertake the Gamblers Anonymous Questionnaire.

http://www.gamblersanonymous.org/ga/content/20-questions

There are many professional organisations which provide support and assistance to individuals who might be developing or have a gambling problem. Although our staff is trained to look out for any indications of problem gambling, we recommend to such individuals to contact organisations who are qualified to provide professional guidance.

If you or someone you know has a gambling problem, we recommend visiting the following websites which provide professional assistance on how to combat problem gambling and provide the necessary emotional support:

Gambling Therapy - https://www.gamblingtherapy.org/en

Gamblers Anonymous - http://www.gamblersanonymous.org

Certain countries have their own helpline organisations that provide similar support. We encourage you to refer to those organisations due to specific language and cultural barriers.

IMPORTANT NOTICE

• Make sure that your decision to play is your own personal choice.
• Establish financial and session limits before you commence playing.
• Expect to lose and don’t bet more than what you can afford to lose.
• Gambling is meant to be entertaining and not a profit-making activity.
• Don’t use gambling as a way to cope with stress, loneliness, or depression.
• Educate yourself about gambling problems and be on the lookout for any signs that indicate you may have one.
• Don’t be ashamed or afraid to seek help.

Never play if:

• You are under the legal gaming age in your country of residence.
• It interferes with your daily responsibilities.
• You are in recovery for any dependency.
• You are under the influence of alcohol or any other substance.
• Attempting to make up for prior losses.
• Your primary aim is to recover your debt with winnings.